Terms & Conditions

1. Making a Purchase

The following terms and conditions apply to all transactions with My-Bathroom.co.uk. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.

My Bathroom is a mail order company only. Please notify us before you attempt to collect or return goods as this may not be possible until the necessary paper work has been completed.

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. My Bathroom reserves the right, at any time, to modify, alter, or update these terms of use.

Order Acceptance and Processing
All orders are accepted when your credit / charge / debit card is processed. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. My Bathroom reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

2. Description of Goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct and accurate, but advise customers to seek technical advice from qualified sources prior to ordering products and any work associated with the installation being carried out.

Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process.

Please note that certain products such as bathroom furniture may need some alteration to suit specific requirements, such as pipe work, space constraints and designs. Any such alterations are carried out at the customers own risk, and as such the product guarantees may be rendered invalid.

3. Special Orders

Any & all special orders are custom made to the customers own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke delivery times may vary.

4. Payment and Price

We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for upon completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and MAESTRO On any order you must provide us with your exact billing address and telephone number – (the address and telephone number your credit card bank has on file for you.) Incorrect information will result in a delay in processing your order and subsequently will delay the dispatch of any goods purchased.

We accept the following cards for payment
cards

In the event that there is a pricing error on the website or in our printed catalogues then My Bathroom will not be bound to honour any orders made at that price.

PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.

5. Delivery Information

We aim to deliver most products within 5 working days if possible; however some made to order items may take longer. Please note however that all delivery dates given are only and always provisional. Goods are subject to availability and any delay in the delivery of goods is sometimes outside of our control. All orders will be delivered within 28 days unless notified otherwise.

If you have any questions regarding your delivery please contact us on 0203-411-4154. Please note that if there are any items on your order that are currently out of stock then the complete order will be delivered when these items are available. However, if you would like the items in stock to be delivered immediately then please contact a member of our sales team on 0203-411-4154 and they will be happy to arrange this for you.

If you live in one of the following post code areas you CAN place an order online with My Bathroom but will not be able to select a delivery date during the checkout process, instead you will be contacted by phone within 48 hours of placing an order online to arrange delivery. This is due to the proximity of the location:

IV3 – IV63
KW1 – KW17
PA20 – PA77
PH19 – PH50
ZE (all)

If you live in one the following post code areas you cannot place an order through the My Bathroom website. However, you CAN order by ringing our call centre on 0203-411-4154.
BT (all)
IM (all)
GY (all)
JE (all)

My Bathroom strongly advises you not to book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, a My Bathroom sales advisor will email or telephone you to advise you of the expected delivery date.

If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the purchaser.

If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.

After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post delivery changes take time and can be an inconvenience to you.

We aim to deliver the following items within the time schedule below:

Delivery Type Delivery Timescale
multiple

single

  Small Item(s) – If ordered separately we will aim to deliver in 2 working days.
next day  Regular Item(s) – Available via one man next day service.

 • Out-of-stock items will despatch on same timescale once in stock.
 • You will be advised of any changes in the expected in-stock date.
 • The delivery timescale of an order is dependent on the size of the largest item in the order, relating to the guide above.

Please note that deliveries to Northern Ireland, Eire, Isle of Man and Channel Islands will be delivered by a one man delivery service.

If your item is not in stock we can place the item on back order for you, or give you the option to cancel your order if you would rather not wait.

Please ensure that all goods are received & checked by the person purchasing the items(s). Any damages and/or shortages must be reported to our customer care team on 0203-411-4154 within 48 hours of delivery. Anything reported outside of this timeframe will incur additional charges.

Provided you have notified us of any problems with the goods within 14 days of the date of delivery, then we will (subject to stock availability) make good any shortage, and replace or repair any damaged items.

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

6. Trade Account Information

Delivery Information
If orders are confirmed before 2pm, then they will be available for despatch by overnight courier for delivery the next working day, or can be ordered for a later date if required. All trade orders will be delivered using a one man delivery service, so please ensure that assistance is available at the delivery address if required. Please note that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries and/or any costs incurred.

Delivery Type Delivery Timescale
multiple
single
Small Item(s) — If ordered separately we will aim to deliver the next working day if ordered before 2pm.
next day  Regular Item(s) – Can be delivered the next working day if ordered before 2pm.

• Out-of-stock items will despatch on a similar timescale once in stock.
• You will be advised of any changes in the expected in-stock date.
• The delivery timescale of an order is dependent on the size of the largest item in the order, relating to the guide above.

For all other delivery terms & conditions please see 5 (above).

7. Cancellations and Returns

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day of delivery. To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 0203-411-4154.

All non faulty goods must be returned within 7 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely, in their original packaging. Please note that a collection charge will be implemented for all non faulty returns up to a maximum of £49.95, and that this must be paid prior to any collection being processed. We will refund your money on orders within 28 days of cancellation less any delivery cost as detailed previously. Returns outside 14 days will not be accepted. Any returns notified after 7 days but within 14 days will be subject to an additional 20% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the carrier.

>> Click here to download our Returns form

Should you decide to return goods yourself via a courier service of your own choice then please note that this is done entirely at your own risk and we suggest you have adequate insurance cover in place for loss or damage during transit. You should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer care team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person unless agreed by a member of our after-sales team.

If you have any questions regarding cancellations, or returns then please call our customer care team on 0203-411-4154.

8. Other

You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

9. Guarantees

All our products except ceramic items are covered by a 12 month guarantee unless specified otherwise.

Terms and Conditions do not affect your statutory rights.

10. Privacy Policy

My Bathroom does not disclose any buyers’ information to third parties other than when order details are processed as part of the order fulfilment process. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and complete customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for delivery purposes

11. Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to My Bathroom. All rights are reserved as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with My Bathroom or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

About:
Access to, use of and shopping at my-bathroom.co.uk, news from my-bathroom.co.uk, and any other sub domains is provided by My-Bathroom on the terms and conditions as stated on this page.
By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at my-bathroom.co.uk

Addition to Copyright
My Bathroom make every effort to provide unique and useful information and updates to its customers regarding Industry & Product News, Company News and Latest Products through their New (link to news) and other sources on the My Bathroom website and other websites administered and owned by My Bathroom.

All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of My Bathroom. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use my-bathroom.co.uk content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from my-bathroom.co.uk.

Any persons, websites and website owners, but not limited to, in breach will be pursued by My Bathroom.

For Product Descriptions terms, please see ‘Description of Goods’

12. Disclaimer and Limitations on My-Bathroom.co.uk Liability

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY, AND IN PARTICULAR, MY-BATHROOM.CO.UK DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM MY-BATHROOM.CO.UK AND RELATED SERVICES, WHICH ARE PROVIDED BY MY-BATHROOM.CO.UK ARE WARRANTED IN ACCORDANCE WITH UK LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST MY-BATHROOM.CO.UK BUT ONLY AGAINST THE PERSON GIVING THEM.

MY-BATHROOM.CO.UK IS A RETAILER AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION. ALL MY-BATHROOM STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF MY-BATHROOM.CO.UK WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. MY-BATHROOM.CO.UK ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.

MY-BATHROOM.CO.UK RESERVES THE RIGHT TO AMEND THE TERMS OR TERMINATE THE TRADE ACCOUNT SCHEME AT ANY TIME. ANY SUCH CHANGES WILL BE DOCUMENTED ON THIS WEBSITE.
THE QUANTITY OF STOCK SHOWN ON THE WEBSITE FOR EACH ITEM IS AUTOMATICALLY UPDATED EVERY 10 MINUTES, BUT SHOULD BE USED AS A GUIDE ONLY, AND IT DOES NOT GUARANTEE THAT STOCK CAN BE ALLOCATED TO AN ORDER. WHILST MY-BATHROOM.CO.UK WILL MAKE EVERY EFFORT TO ENSURE THE QUALITY SHOWN IS ACCURATE, WE CANNOT BE HELD LIABLE FOR ANY ERRORS THAT MAY OCCUR FROM TIME TO TIME WITH REGARD TO STOCK AVAILABILITY. CUSTOMERS WILL BE ADVISED OF ANY SHORTAGES BY OUR SALES TEAM.